Your billing agent takes in refund requests all day.
One afternoon, a pricing bug sends forty requests into the queue in an hour. The agent keeps paying them out at its normal speed, because it was built to approve fast and nothing tells it to slow down.
It never checks the order, the customer, or the amount, because that check was never required before payment. Two refunds go out for the wrong amount, on orders that don’t match what was charged. No note explains why, because the money moved before anyone looked.
You’re running billing along with everything else, and you catch this weeks later when the books don’t add up. Two payouts, no record, no way to undo them cleanly.
Airports solve this. When more flights want to leave than the airport can safely handle, the controller doesn’t let them all go. She holds each plane on the ground, gives it a takeoff time, and updates that time as the sky clears.
Ask your team tomorrow: “can we hold refunds and give each one a release time until the order, customer, and amount are checked, instead of paying the second a request comes in?”
If this sounds like your billing agent, InTheValley‘s senior engineers know how to build the fix.
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