Your scheduling agent runs the sales team’s calendar. Every day it fills open time with internal meetings to keep the team aligned.
One rep blocks Tuesday noon to 4pm for cold calls. The agent sees an empty slot, not a protected one, and books a sync right into it.
Nobody told the agent this hour was different, so it never skipped it. The rep loses her best selling hours, three days running, and never learns why.
The calendar still looks fine, meetings get booked, nothing flags as wrong. Two weeks later the pipeline number is soft, and no one traces it back to this.
Air traffic controllers hit the same blind spot every day. Before one hands a plane to the next controller, they say out loud who is on it and where it’s headed, then wait for the other side to repeat it back. Nothing moves until both say the same thing.
Next standup, ask your team: “Before the agent books an internal meeting, does it say whose time it’s taking and wait for a yes?”
InTheValley‘s senior engineers know how to build that check in.
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