A new hire joins your support team.
Week one, they shadow calls. Week two, their manager writes a quick first review. It reads fine, a little shaky in spots, but mostly positive.
Your onboarding AI agent reads that one review and marks the hire ready. The hire moves to handling live customer tickets alone. No one double checks the shaky parts.
Here is what that looks like from your side. A hire who seemed fine on paper starts making calls that don’t match their training. Support tickets get answered wrong. The manager who wrote that first review is now on vacation, and nobody else looked at the file before the hire went live.
Banks solve this with money moves.
When a payment system looks unreliable, a second person checks it against the saved transaction log before it goes through, not against the first summary someone typed up.
So ask your team tomorrow: “if this hire’s first review came back mixed, who looks at their actual shadowing notes and live task record before we sign off?”
If you want a second reviewer built into your onboarding agent, InTheValley‘s senior engineers know how to build it.
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